Improve the service system

Ningbo Xiteng shelf to "professional design, personalized service, to create value" for the service concept, established a six-level protection of after-sales service system. Starting from the details, in the service excellence, to provide customers with professional and efficient after-sales service;

Twenty-four-hour personal telephone service

Ningbo Xitang shelf to provide 7 * 24 hours free telephone service hotline, ready personal service, solve problems for customers;

Remote online maintenance system

System online remote maintenance, professional technical support, no geographical difference between the efficient service.

Regular patrol maintenance

Custom regular inspection, maintenance plan, keep track of equipment usage, protect the interests of customers.

Localized technical support

Ningbo Xiteng shelf to provide equipment localization technology services and the establishment of offices in major projects for customers to reduce maintenance costs and improve customer efficiency.

Customer self-maintenance

Always adhere to the "customer self-protection" principle, in different stages of customer technical training, develop customer self-maintenance capabilities.